Effective Date: 3rd February 2025
1. General Policy
All sales of digital products are final and non-refundable except under the limited circumstances outlined below.
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee ONLY IF:
- You provide a valid reason explaining why the product does not work as intended.
- We attempt to resolve the issue first but are unable to fix it from our end.
3. Ineligible Refunds
Refunds will NOT be provided for:
- Change of mind or deciding you no longer want the product.
- Lack of technical knowledge to install or use the product.
- Issues caused by third-party plugins, themes, or hosting environments.
- Failure to read product descriptions before purchase.
- Personal financial reasons or affordability concerns.
4. How to Request a Refund
To request a refund, contact us at support@prebuilt-shop.com with:
- Proof of purchase.
- A detailed explanation of the issue.
If approved, refunds will be processed within 5-7 business days to the original payment method.
5. Updates to This Policy
We reserve the right to modify this policy at any time.
6. Contact Information
For refund requests, contact support@prebuilt-shop.com.